Returns & Refunds
Last updated: March 2026
30-Day Money-Back Guarantee
If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery and we will issue a full refund. No conditions. No restocking fees. We would rather you get your money back than keep a product that does not work for you.
How to Request a Return
- Email us at care@tricityco.com with your order number and the reason for the return.
- We will respond within 1-2 business days with return instructions.
- Once we receive the returned product (or confirm the return), we will process your refund.
Refund Details
- Refunds are issued to the original payment method.
- Processing time is typically 5-10 business days after we confirm the return.
- Original shipping costs are refunded if the return is due to a product defect or our error.
Conditions
- Products may be opened and partially used. We understand you need to try it.
- Return requests must be made within 30 days of delivery.
- We may ask you to return the product, or we may waive the return depending on the circumstances.
Damaged or Defective Products
If your order arrives damaged or you believe there is a quality issue, contact us immediately. We will replace the product or issue a full refund including shipping costs. Please include a photo of the damage if possible.
Your Rights Under BC Law
Under the British Columbia Business Practices and Consumer Protection Act, consumers are entitled to certain protections regarding product quality and fair business practices. This return policy is in addition to any rights you may have under applicable law.
Contact
Questions about a return? care@tricityco.com